If something is not right, let us help you put it right.
Start with customer care
Email dadaa191@outlook.com with your order number, the items concerned and whether you want a return, replacement or another remedy. For damage, a defect or an incorrect item, describe the issue and include photographs where practical. Do not send payment details or unnecessary personal information.
Return eligibility and timing
Please contact us promptly after delivery and before sending a parcel. Any voluntary return window or additional conditions offered for an item will be confirmed before you pay. We do not impose an unpublished deadline on a request or limit any mandatory cancellation, defect or consumer remedy rights that apply to you.
Condition of items
For a change-of-mind return, keep garments unworn, unwashed, with their original tags and any included packaging where reasonably possible. Trying on a garment to assess fit is different from wearing it for use. A defect or misdescription claim is assessed on its facts and your applicable rights, even if the garment has been reasonably inspected or used.
Return instructions and costs
Request the correct return address and instructions first. The business correspondence address is not an automatic return destination. We will explain any return shipping charge before you agree. Where we are responsible for an incorrect or defective item, we will provide an appropriate remedy and return-cost arrangement consistent with applicable law. Do not pay an unexpected handling or restocking charge without contacting us.
Assessment and refund
We acknowledge and assess the returned item or evidence and explain the outcome. Approved refunds are issued to the original payment method where available. We will provide a refund reference and an expected processing estimate once known; your bank or provider controls the time until funds appear. No refund is necessary for an unpaid order because no payment was collected.
Exchanges and statutory rights
Exchanges depend on available stock and may require a return and a replacement order. Contact dadaa191@outlook.com for the options. Nothing in this policy removes rights you have for faulty, unsafe, misdescribed or otherwise non-conforming goods.