Your personal information deserves thoughtful handling.
Last updated: 11 November 2026 · 17 sections
1. Who is responsible
DADA LIVING STORE COMPANY LIMITED operates this store and is responsible for the personal data described in this policy. Business correspondence address: ROOM 812, 8/F, HARRY INDUSTRIAL BUILDING, NO.49-51 AU PUI WAN STREET, FO TAN, HONG KONG. Privacy contact: dadaa191@outlook.com.
2. Information you provide
We receive your name, email, billing and delivery addresses, account details, order contents and support messages when you provide them. A phone number may be needed by a carrier. Please provide only information needed for the purpose.
3. Technical and usage information
Our hosting and security systems may record IP addresses, request times, browser information, requested pages, errors and security events. Store cookies identify a cart or authenticated session. We do not deliberately publish this information.
4. Account information
Account details support sign-in, order history and address management. Passwords are stored using the protections provided by WordPress and are not kept as plain text. You can update your profile in My account or ask us for help.
5. Orders and payment information
We use order information to process requests, confirm availability, provide customer support and maintain transaction records. Current checkout saves unpaid orders and does not collect payment-card details. If a payment provider is later used, its own notice explains how it processes the information you submit to it.
6. Why we use information
We use data to provide the requested service, perform accepted orders, respond to messages, maintain security, prevent misuse, keep required records and meet legal obligations. Optional activities are handled only where the required permission or other lawful basis exists.
7. Required and optional details
Fields needed to create an account, prepare an order or reply to a message are identified in the relevant form. If required information is missing, we may be unable to fulfil the request. Optional information, such as a support attachment you choose to send, is not required unless needed to assess a specific issue.
8. Essential cookies
WordPress authentication and WooCommerce session cookies support login, cart contents, checkout and request security. Disabling these cookies can prevent those features from working. Your browser lets you clear or restrict cookies; doing so may sign you out or empty your cart.
9. Optional analytics and advertising
This version of the store does not intentionally install advertising pixels, behavioural advertising cookies or optional third-party analytics. If optional tracking is introduced, we will provide appropriate information and consent controls before use where required.
10. Who receives data
Relevant service providers may process limited data for hosting, security, email, payment or delivery when those services are used. We disclose information only as needed for the stated purpose, lawful requests or protecting legitimate rights. We do not sell customer personal data.
11. International processing
Our business is in Hong Kong. Hosting, service providers, customer locations and delivery partners may involve processing elsewhere. Where applicable, we take the safeguards required for the relevant transfer. Contact us for information about providers involved in your request.
12. Retention
We keep account, order and support data for as long as needed for the relevant service, legal recordkeeping, security and dispute purposes. The appropriate period depends on the record and the applicable obligations. When no longer needed, data is deleted or anonymised where feasible; restricted backups expire through their retention cycle.
13. Security
We use access controls and reasonable administrative and technical measures appropriate to the store. No internet service can promise absolute security. Use a unique password and contact us if you suspect account misuse. Never send card security codes or authentication codes to customer care.
14. Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction or other rights relating to your data. We may need to verify your identity and may retain records required by law or for legitimate claims. Account closure does not necessarily erase mandatory transaction records.
15. Children and automated decisions
The store is intended for people who can lawfully shop or act with the required permission. We do not knowingly seek personal data from children for marketing. We do not use solely automated decisions that produce legal or similarly significant effects as part of this store setup.
16. Communications, third parties and complaints
Order and support communications are service messages. If you opt into marketing that is later offered, you may withdraw through the provided method. External links, such as carrier websites, have their own privacy terms. You can raise a privacy concern with us or with a competent privacy authority.
17. Changes and contact
We publish updates on this page with the revised date and provide additional notice when appropriate. Contact dadaa191@outlook.com with “Privacy request” in the subject. Please identify the request and the account or order concerned without sending excessive identity documents in the first message.