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DADA LIVING / CUSTOMER CARE

Terms of Service

The details behind a considered shopping experience.

Last updated: 11 November 2026 · 17 sections

1. Who we are

This store is operated by DADA LIVING STORE COMPANY LIMITED. Contact: dadaa191@outlook.com. Business correspondence address: ROOM 812, 8/F, HARRY INDUSTRIAL BUILDING, NO.49-51 AU PUI WAN STREET, FO TAN, HONG KONG. These terms apply to this website and purchases we accept through it.

2. Scope and eligibility

Use this website lawfully. You must have the legal capacity to enter the relevant purchase contract or the permission required by applicable law. If you place an order for another person, you must be authorised to supply their details.

3. Accounts and security

Provide accurate information and protect your sign-in credentials. Tell us promptly if you suspect unauthorised account use. You are responsible for activity you authorise, but these terms do not remove any rights relating to fraud or security failures.

4. Product information

Our store offers coordinated clothing sets for women and men. Check each product description, size selection and included pieces. Product imagery illustrates the offered style; screens, lighting and the use of digitally created imagery may affect the appearance of colour and detail. Ask us to confirm any material point before purchase. This does not excuse a product from matching its agreed description.

5. Intellectual property

Website layouts, original text and imagery are protected by applicable intellectual-property law. You may browse and use the store for personal shopping. Do not copy or commercially reuse material without permission. No third-party designer affiliation or authorisation is claimed.

6. Prices, currency and taxes

Displayed prices are in USD unless stated otherwise. Shipping and applicable charges must be confirmed before payment. Import assessments may depend on your destination. We will correct a material pricing error and seek your agreement before proceeding, or allow cancellation and refund any collected amount as applicable.

7. Orders and acceptance

Checkout submits an order request. An automated acknowledgement or Pending payment status is not payment confirmation or final acceptance. We confirm stock, destination delivery and the final amount before requesting payment and accepting the order. We may decline a request for a legitimate reason and explain the outcome.

8. Payment

The current checkout records pending orders and does not itself collect a PayPal or card payment. Goods are not released until payment is verified. Never send full payment credentials by email or form. The payment policy explains the current process and discrepancy support.

9. Delivery and fulfillment

Delivery availability, charges and estimated timing are confirmed for the order before payment. Estimates may be affected by customs or carrier conditions. We remain responsible for the obligations imposed on us by applicable consumer law. See the Shipping policy for address corrections and delivery support.

10. Cancellation and changes

Request cancellation or changes promptly. Unpaid eligible orders can be cancelled in your account. A dispatched parcel may require the return process. Nothing here overrides mandatory withdrawal rights. See the Cancellation policy for the practical steps.

11. Returns, refunds and remedies

Contact us to arrange a return or report a problem. We explain the applicable return instructions and any agreed voluntary return conditions before payment. Defective, incorrect or misdescribed goods are handled with the remedies required by applicable law. Approved refunds normally use the original payment route.

12. Acceptable conduct

Do not submit unlawful content, malicious code, false payment details, harassment or fraudulent orders. Do not probe accounts, scrape personal data or disrupt the website. We may restrict misuse proportionately while preserving any existing lawful claims or obligations.

13. Privacy, cookies and communications

We process account, order and support data as explained in the Privacy policy. Essential cookies support sign-in and your cart. Service communications concern your requests and orders. Optional marketing, if offered, requires the consent or other basis required by applicable law.

14. Availability, accuracy and warranties

We take reasonable care with the website but cannot guarantee uninterrupted access. We may correct errors and maintain systems. Product-specific promises and mandatory consumer guarantees remain enforceable. We do not exclude warranties that cannot lawfully be excluded.

15. Responsibility and events outside control

Each party is responsible as required by applicable law. We will communicate about events outside our reasonable control and seek a practical remedy. No provision excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

16. Law and disputes

These terms are governed by Hong Kong law, subject to any mandatory protections or jurisdiction rights that apply to you as a consumer. Please contact us first so we can attempt to resolve a concern. You may still use a competent court, regulator or other remedy available under applicable law.

17. Updates, severability and contact

We may update these terms prospectively by publishing a revised version. The terms agreed for an accepted order continue to apply to that order unless a lawful change is agreed. If a provision is unenforceable, the remaining provisions continue to the extent permitted. Contact dadaa191@outlook.com with questions.

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