Plans change. Please tell us as soon as you can.
Pending, unpaid orders
You can cancel an eligible unpaid order from My account → Orders, or ask us to cancel it by email. Cancelling an unpaid order does not require a refund because no payment has been taken.
Before dispatch
Email dadaa191@outlook.com with your order number and “Cancellation request” in the subject. We will check the order and confirm whether dispatch can be stopped. Sending a request is not itself confirmation that it has been processed. For a paid order that can be stopped, we will explain the refund arrangement.
After dispatch
If the parcel has already been handed to the carrier, we may be unable to stop delivery. We will explain the return or other available remedy under our Returns & refunds policy. Any mandatory withdrawal or cancellation rights applicable to your purchase remain available.
Changes and store cancellations
Ask us before changing size, colour, quantity or address. We will confirm feasibility and any price difference before you agree. We may decline or cancel an order for unavailable stock, a significant pricing error, an unconfirmed delivery destination, payment failure or reasonable fraud concerns. We will explain and refund any amount collected for cancelled goods as applicable.